For more than 28 years we have developed and implemented different solutions for the efficient administration of technological support services.
Our main objective is to improve the efficiency of processes and services to boost user productivity and have optimal control of technological assets.
Thanks to our business model and flexibility, we have become a reliable alternative providing high quality services, with trained personnel and at competitive prices.
We have delivered these services directly to international companies, in the same way we have participated with the main technological leaders that have used our managed services as "White Label" towards their clients.
Service Desk
Process approach
- Remote assistance through multiple tools (remote control, chat, telephone).
- Management of incidents and user requirements
- Management, processing and escalation of tickets
- Problem follow-up management and ticket closure
- Detection of chronic problems.
- Incident escalation to internal support.
Business focus
- Classification of IT incidents that allow identifying areas of opportunity.
- Quality surveys and management reports.
- Support management based on service levels.
- Reports that allow you to analyze the behavior of IT services.
Field Services
Our Field Services services consist of the delivery of specialized technical assistance for the attention and solution in geography of incidents that affect the technological infrastructure made available to users (PC, notebook, printer, productivity SW, operating system, among others) , delivering preventive and corrective services for central devices that present faults with the aim of ensuring the operational continuity of users and central platforms.
- Multi-platform and multi-brand service.
- Service delivered at the user's station or at the client's facilities.
- Repair of equipment in the laboratory, with administration of current guarantees.
- Corrective support with a focus on operational continuity and service levels.
- Execution of preventive maintenance activities for the fleet of equipment covered by the service.
- Temporary replacement of complete equipment to ensure compliance with service levels.
- Provision of necessary spare parts and application of preventive measures authorized by the respective manufacturers.
- User training.
- Equipment inventory.
Contact us
Share your concerns with us, we can help you.
contacto@grupois.com
55 5260 6208 / 55 5260 6241
IMACS
“The definition of IMACS consists of developing the activities grouped under the acronym IMAC – Installs, Moves, Adds, Change (Installs, moves, adds and changes) – inappropriately can affect the productivity of users and the operational continuity of the business, which makes it necessary to have a provider that has the staff, experience and resources necessary to carry them out optimally.
Our IMACS service Ensures and executes scheduled activities such as installation, movement, upgrade and changes in the IT platform in a timely, efficient and controlled manner, within the service levels committed, for the benefit of the continuity of the activities of the end user. and the customer's common service teams.
Our service contemplates the efficient administration and execution for the installation, movement, upgrade, Tech-refresh and changes in the technological platform in a timely, efficient and controlled manner, within the committed service levels, for the benefit of the continuity of the activities of the end user and common customer service teams.
Our national coverage and international alliances allow us to have a wide geographical reach, making it possible to deliver these services in a regionalized manner, optimizing time and costs.”